Questions? We have the answers. Answers to the questions people often ask before they join, or contact us and we’ll happily help.

General questions

Which is the right course for me?

Why not sign up to one of our Membership plans with access to all courses, each plan starts with a 7 Day Free Trial.

What skills do I need to start?

Our courses will take you from beginner, you simply need basic computer skills.

Course content questions

How long do I get to access the course for?

If you buy a course, you get access to it for 1 year. 30 Day subscription access gives you access to all courses for 30 days. If you join us for a year via our 6 Month or 12 Month subscription plan, you get full access to all courses for a 6 months or a year.

What format is the course delivered in?

All our services are delivered online via our website. The courses are accessed from your account which is made available to you on purchase of a service. The Course materials are delivered in two primary forms:

1. Online videos to show you how to use functionality for that relevant chapter

2. Downloadable exercises to practice what you have learned

How much time does it take to complete the courses?

This depends on the course you choose. As a guide, a 4 hour video tutorial would take you around 8 to 10 hours of intense study and practice to complete.

How will I know if I’m making progress?

When you’re completing our online courses, each course comes with a ‘Progress chart’ that shows you what % of the course you’ve completed, so you can track your learning every time you log in.

Can I print off the course notes to study offline?

All of our learning is delivered via video, and to enhance the learning process we encourage you to take notes. If you want to pause, rewind or replay a video, that’s simple to do, so you will never miss an important point.

How often do you update the content?

We update all of our courses whenever a feature within an application is updated. We also have a roadmap of new courses that we will be releasing. This can be viewed on our Courses page.

Technical questions

What software do the courses require?

The course text documents and videos for all courses can be followed using free software that most computers will have had installed during the course of everyday internet usage. Although course text documents and videos can be read and viewed using free software, the practice material given will require the use of the relevant applications.  So without the software you can still learn but you will be unable to practice.

Can I access the course from more than one computer?

Yes you can. If you have a PC and laptop at home, a desktop at work, a tablet and a Smartphone, you can access your courses from all of them.

Certification questions

Who accredits your examinations?

Our courses are accredited by the CPD Certification Service UK. We also prepare you for a number of different forms of accreditation.

  • Once you have completed a course we will provide you with a Certificate of Completion. This indicates that you have completed the course and the assessment attached with the course.
  • We prepare you to sit the Microsoft Office Specialist accredited Excel Core and Excel Expert exams. These exams must be sat in a Microsoft Accredited Test Centre.
  • We prepare you for the IACT iMaster certification. This is highest level accreditation available. This is a credit based certification which requires completion of a number of courses, online assessments and a project submission.

At what point can I sit the examinations?

Once you have completed the courses and any associated recommended coursework and exercises you should be ready to sit the examinations. To complete the Microsoft Specialist examination at Core level you should complete Excel Levels 1-2 and be very comfortable with all of its content. For the IACT Excel iMaster certification you will need to complete 8 modules. You should feel confident that you are ready to sit the respective exams or tests and able to perform any of the required syllabus questions quickly and without hesitation.

How quickly do I get my accreditation?

  • Certificates of completion are issued once you have completed the associated course and any associated online tests. These can be downloaded immediately.
  • Microsoft examinations must be booked in advance – from here or your local test centre in Australia, namely, Pearson VUE or Prometric.
  • You are automatically registered for IACT Excel Master certification once you signup for the iMaster programme

What kind of certificate do I receive upon completion?

After you have completed a course and passed the associated examinations and project work (if required), you receive a Certificate. This certificate is delivered in PDF format for you to print. It’s Internationally recognised and demonstrates to future employers that you have a high proficiency in your chosen course.

Optionally you may elect to sit the Microsoft Office Expert or Core examinations once you have completed the Expert courses – and once passed you will receive a certificate from Microsoft like this:

Excel MOS Certificate

How do you know it’s me that has taken an online exam?

In the same way that Universities ask their Online students to agree to an Honour Code, we do the same. When you sign up to take the exam, you are signing up to our Honour Code, stating that it is you that has competed the exam.

How many times can I take the exam?

As many times as you want.

Payment questions

How does the free trial work?

If you select one of our Membership plans we give you FREE access to all courses for 7 days. After that, unless you cancel via the My Account page, you will be charged the price of your Membership Plan. This is A$176 for 6 months, or A$330 for 1 year. If you selected our 30 Day Plan, after your free trial you will commence with your first monthly payment of A$33 on day 8. This gives you access to all courses for a further 30 days, you will be charged A$33 every month until you cancel.

What happens after I select the Free Trial button?

You will be taken to our payment page. Here you need to enter your credit card details, name and address. We do not take any payment at this stage. This process just sets up the payment for 7 days time, if you don’t cancel via the My Account page.

Why do you need my credit card details for a free trial?

We take your credit card details at this stage ensure that the sign up process after the 7 days is seamless so you can continue your learning.

Is payment on your site secure?

Yes. Payments are 100% secured with SSL. Secure payments are powered by Stripe, used by millions of businesses around the globe.

My credit card wouldn’t go through, what can I do?

This is often caused by a bank blocking the transaction to a foreign provider (we’re based in Australia).
If you call your credit card provider, they will release the transaction.

My card was declined for a Free Trial, why?

If you are signing up for a Free Trial, even though there’s no charge, we need to validate the card. A transaction for A$1 is processed then refunded immediately. This is to check that the card details entered are valid. No money is taken from your card until Day 8, at which point we charge the amount of the plan you signed up for.

How soon can I start learning after I’ve entered my details?

Straight away. Simply click the LOGIN button at the top right of the website, enter your email and the password you chose. You can start learning immediately.

How does the money back guarantee work?

If you buy a course, you get full access to your chosen course / courses straight away, but, if within 7 days you find that for whatever reason it’s not for you, send us a message using the Cancellation form. form and we will process a full refund – no questions asked.

Am I tied to a contract?

No. If you select our 30 Day Membership Plan, you can cancel your subscription whenever you want using via your My Account page

Can I really cancel at any time?

If you have chosen our 30 Day Membership Plan, you can cancel at any time via the My Account page. This cancels your account immediately.

Can I pause my payments?

If you have chosen our 30 Day Membership Plan, you can pause your monthly payments at any time via the My Account page. From the My Account page you can also renew when you’re ready to start learning again.

Can I get a discount for buying multiple memberships?

We offer great plans for businesses or if you want to purchase multiple licenses as a group. Please email us at

Cancellation questions

How do I cancel my account?

If you have chosen our 30 Day Membership Plan, you can cancel at any time via the My Account page. This cancels your account immediately. If you choose to cancel your membership we recommend that you cancel on or closer to your membership end date as we don’t offer refunds for any unused days.

How do I pause my account

If you have chosen our 30 Day Membership Plan, you can pause your monthly payments at any time via the My Account page. From the My Account page you can also renew when you’re ready to start learning again.

Login and Membership questions

How to LOG IN after becoming a member or buying a course from

To LOG IN, please follow the points below.
Please use a current browser, we recommend Chrome or Firefox.
1. Go to
2. Enter the email you used when you purchased.
3. Enter the password you used when you purchased
This takes you directly to your course to start learning.

How to redeem a voucher

To LOG IN, please follow the points below.
Please use a current browser, we recommend Chrome or Firefox.
1. Go to
2. Click Register Here
3. Enter your name and email address
4. Create a password
5. Enter your Voucher code
That takes you straight to your account where you can start your course.

Problems opening the work files?

Sometimes your browser thinks zip files are images tries to open them to display – which is wrong.
If you right-click on the link for the work files and choose to save the files to your PC you can then unzip them and access them.

Forgotten your username?

Your username is your email account you signed in with. If you can’t remember your email account, please send us an email to we will respond back within 1 business day.

Forgotten your password?

To reset your password, click on the link at the bottom of the LOGIN page.

Can I upgrade from a monthly membership to an annual membership?

Yes. You can upgrade at any time. If you’re on our monthly membership plan and want to upgrade to an annual membership, please send us an email to, and we will contact you to process the payment for an Annual membership.

Can I share my log-in details and password with anyone else?

We understand you’ll want to tell your friends about the courses, so from time to time we run a “Refer a Friend” scheme which we will email you about each time it runs. Sharing your login details is not permitted as part of our Terms and Conditions.

What support do you provide during my course?

You can send us any technical questions you may have in relation to getting started to

If you have any other questions please contact us and we will happily answer your query.